Post and Stuff Client Mailbox Agreement

1. Your mailbox

Post and Stuff gives you a mailing address you can use for benefits, court, jobs, banks, and family. Write your address exactly like this: Your Name, 4051 Foothill Blvd, PMB (your number), Oakland, CA 94604.

USPS rules say the "PMB" and your number must be on every piece of mail.

What we accept: letters, large envelopes, and packages that fit through our door. We can refuse anything unsafe, illegal, or too big to store.

What we do when mail arrives:

1. We photograph the outside of each piece (the envelope or package label) and put the photo in your private online mailbox.
2. We put the mail on a shelf for you.
3. We open and scan what is inside only if you or your approved case manager asks.

We never read your mail beyond what is needed to scan it.

2. USPS Form 1583 and your ID

The Postal Service requires every mailbox client to sign PS Form 1583 and show two forms of ID before we can accept their mail. One must have a photo.

• We witness your signature in person at the shop (or on a live video call, which USPS allows). There is no fee.
• We keep a copy of the form and your IDs, and we report it to the Postal Service as the law requires.
• Tell us when your ID expires or changes. Expired ID on file can stop us from accepting your mail until you update it.
• Until your 1583 is complete, we must return your mail to the sender.

3. Seeing your mail online

• Log in at postandstuff.com with your mailbox number and a 6-digit PIN. We give you the PIN on your sign-up card.
• Keep your PIN private. Anyone with your mailbox number and PIN can see your mail. If someone else learns it, ask us for a new one right away.
• If you forget your PIN, come to the shop with ID and we will make a new one.
• We keep a record of every time someone looks at your mail. You can ask to see who looked.
• How we protect your information is explained in our privacy policy at postandstuff.com/privacy.

You never pay for this mailbox. Your nonprofit pays Post and Stuff for it. If you stop working with that nonprofit, tell us; we will help you find another sponsor or close the mailbox.

4. Holding your mail and picking it up

• We hold each piece of mail for 90 days from the day it arrives.
• Pick up mail during shop hours. Bring a photo ID. We record each pickup.
• Only you can pick up your mail, unless you give us written permission naming another person. That person must show their own ID.
• From your online mailbox you can ask us to: open and scan a letter, hold it, get it ready for pickup, or discard it.
• After the hold period ends, we either return the mail to the sender or shred it securely. We do not keep or sell anything.
• If you ask us to discard a piece of mail, we shred it. This cannot be undone.

5. Text alerts (optional)

Text alerts only say how many pieces of mail arrived. They never say who sent it or what it says. You do not need text alerts to use your mailbox. Full terms are at postandstuff.com/sms-terms.

I agree to receive mail alert text messages from Post and Stuff at the mobile number I provided. Up to 1 message per day when mail arrives. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not required to use the mailbox service.

6. People who can see my mail (optional)

You can let a case manager or caregiver see your mail online and ask us to act on it for you. They see the same things you see. Our staff can always see your mail to do their job. Your nonprofit's office staff see only that you are enrolled, not your mail.

To remove someone, tell us at the shop or call (415) 725-1603. We remove their access the same day. Your online mailbox shows who can see your mail.

7. Closing your mailbox

• You can close your mailbox at any time by telling us. We can close it with 30 days' notice, or right away if the mailbox is used for anything illegal or if your 1583 or ID can no longer be kept current.
• Your nonprofit may also stop sponsoring your mailbox. We will tell you and give you time to pick up your mail.
• After your mailbox closes, we handle new mail the way USPS rules require, which usually means returning it to the sender. Pick up any mail still on the shelf within 30 days.
• We keep your 1583 and records for as long as USPS requires.

8. Our responsibility

We take good care of your mail, but we are not responsible for mail that is lost, late, or damaged before it reaches us, or for what senders put in it. If we lose or damage something after it reaches us, tell us right away and we will work with you to make it right.

9. Changes

If we change this agreement, we will tell you at the shop and give you a copy at least 30 days before the change starts.